FAQ
What is EasyTip?
EasyTip is a leading online platform for collecting tips and ratings in the hospitality industry.
Customers can scan a QR code and leave a tip directly to staff member serving them. This means tips are more transparent, paid out faster and require no administration from the business owner.
Customers can scan a QR code and leave a tip directly to staff member serving them. This means tips are more transparent, paid out faster and require no administration from the business owner.
What types of payment are accepted?
In the UK you can pay via Apple Pay, Google Pay, MasterCard, VISA, American Express and more.
Do I need an app to use EasyTip?
For tipping customers, no download or registration is required. Customers can tip employees directly from their mobile phones in just seconds by simply scanning a QR code without needing any App.
For employees, there is an app downloadable via Apple App Store or Google Play Store which makes managing tips even easier. With notifications turned on, users will receive a message each time they receive a tip.
For employees, there is an app downloadable via Apple App Store or Google Play Store which makes managing tips even easier. With notifications turned on, users will receive a message each time they receive a tip.
How does the feedback platform work?
When leaving a tip customers are also asked to review their experience. They can rate the service provided, leave a compliment or a suggestion and write a specific message. This feedback is shown to staff and management in their dashboard in order to help them maintain and improve customer service.
How secure is EasyTip?
Receiving contactless and cashless tips with EasyTip is completely secure.
Payments are handled by one of the world’s largest payment processing companies, Stripe. More information about how payments are processed securely can be found here.
EasyTip never stores your payment information, and we will not share any of your data unless you explicitly elect to allow this. Please see our privacy policy and T&Cs for more information.
Payments are handled by one of the world’s largest payment processing companies, Stripe. More information about how payments are processed securely can be found here.
EasyTip never stores your payment information, and we will not share any of your data unless you explicitly elect to allow this. Please see our privacy policy and T&Cs for more information.
Who can use EasyTip?
EasyTip helps collect tips for many businesses. Our clients range from delivery services to restaurants, salons to spa centers, hotels to bars, sport venues to concierge services. If you receive tips, our platform can save you time and help you earn more tips.
How do I get started?
Getting set up with EasyTip is extremely quick and straightforward.
You can start by registering your interest with us today and one of our team will be in touch to tailor our platform to suit your needs.
You can start by registering your interest with us today and one of our team will be in touch to tailor our platform to suit your needs.
What happens after registration?
Once you register your interest, our company representative will contact you and arrange onboarding. We aim to respond to your enquiry within 24 hrs and get the platform setup for your business immediately thereafter.
Where can I print my QR codes?
The QR codes can be printed on receipts or bespoke merchandising. Our experienced IT team can help in configuring your printer and POS to print the QR code.
We can also design and print bespoke merchandising with your branding that fits the style and flow of your restaurant, salon, spa or clinic complete with QR codes.
We can also design and print bespoke merchandising with your branding that fits the style and flow of your restaurant, salon, spa or clinic complete with QR codes.
Does EasyTip work with my POS system?
Our solution integrates seamlessly with almost all POS systems. Contact us today and one of our team would be delighted to answer any of your questions about integration.
Can I manage my tronc through EasyTip?
Absolutely. Our powerful tronc management tool makes common tip distributions straightforward. It saves you time, it is free to use, and it offers full transparency for teams - all while ensuring that you are fully compliant with HMRC regulations.
Can I manage my tronc through EasyTip?
Absolutely. Our powerful tronc management tool makes common tip distributions straightforward. It saves you time, it is free to use, and it offers full transparency for teams - all while ensuring that you are fully compliant with HMRC regulations.
What are your fees?
EasyTip is completely free for businesses. There are no setup costs or contracts! In addition, we can design and print bespoke cards and stickers with your logo or configure your POS system to print our QR codes, all at zero cost.
There is a small fee for each transaction. Our platform fee is 2.5% excluding VAT. In 98% of cases, the customer is happy to cover these costs on behalf of the recipient, ensuring that the platform is almost completely free for tipped workers.
There is a small fee for each transaction. Our platform fee is 2.5% excluding VAT. In 98% of cases, the customer is happy to cover these costs on behalf of the recipient, ensuring that the platform is almost completely free for tipped workers.
Why are there card fees?
EasyTip only charges its users a nominal fee, which is less than a third of the transaction cost. By helping to cover these fees as part of your tip, you ensure the server gets the full amount.
How quickly will I receive my tips?
Payouts of tips to tip recipients depend on the tax reporting option each venue chooses. We offer two options for businesses.
Option 1: If your business wants to be responsible for withholding taxes from tips collected by your employees, EasyTip can send the gross collected tips to your business’ bank account to allow you to withhold relevant taxes via PAYE. With this setup, tips are typically paid out each month, but can be paid out as regularly as required.
Option 2: Alternatively, your staff may opt to self-report tips. Both employees and self-employed workers can choose this option. In this case, gross tips will be paid out by EasyTip directly to each staff member. With this setup, the money will typically reach the recipient’s bank account within three working days, though this may vary across banks.
Option 1: If your business wants to be responsible for withholding taxes from tips collected by your employees, EasyTip can send the gross collected tips to your business’ bank account to allow you to withhold relevant taxes via PAYE. With this setup, tips are typically paid out each month, but can be paid out as regularly as required.
Option 2: Alternatively, your staff may opt to self-report tips. Both employees and self-employed workers can choose this option. In this case, gross tips will be paid out by EasyTip directly to each staff member. With this setup, the money will typically reach the recipient’s bank account within three working days, though this may vary across banks.
Do I have to pay tax on my tips?
Under UK law, you must pay income tax on all tips. However, tips received through the EasyTip platform are exempt from National Insurance contributions, provided HMRC guidelines are followed.
Importantly, our platform makes it much easier to fulfil your tax obligations. We also offer mixed reporting options for businesses with self-employed and employed staff.
For more information, please head over to our Resources page which explains what you can do depending on your type of employment.
Importantly, our platform makes it much easier to fulfil your tax obligations. We also offer mixed reporting options for businesses with self-employed and employed staff.
For more information, please head over to our Resources page which explains what you can do depending on your type of employment.
How do I declare tax on the tips I’ve earned via EasyTip?
For businesses which want to withhold taxes from tips collected by your employees, EasyTip can send gross tips to your businesses bank account to allow the business to withhold relevant taxes via PAYE. This option is called “employer reporting” and alleviates tax reporting responsibility, on tips earned via EasyTip, from employees.
For self-employed staff, you will need to report tips as part of your annual self-assessment. You can use the EasyTip app to know exactly how much you have earned in any given period and report this accordingly.
There are also instances when employees, despite being on payroll, choose to report their tips individually. In such cases, employees can use the EasyTip app to track their tips and report them either as part of self-assessment or through updating their tax code. The latter method allows individuals to report additional earnings of up to £2,500 per year and pay tax via PAYE in the following tax year without completing a tax return. This can be arranged by addressing a letter to HMRC, informing them of your collected tips and requesting an update to your tax code accordingly.
For self-employed staff, you will need to report tips as part of your annual self-assessment. You can use the EasyTip app to know exactly how much you have earned in any given period and report this accordingly.
There are also instances when employees, despite being on payroll, choose to report their tips individually. In such cases, employees can use the EasyTip app to track their tips and report them either as part of self-assessment or through updating their tax code. The latter method allows individuals to report additional earnings of up to £2,500 per year and pay tax via PAYE in the following tax year without completing a tax return. This can be arranged by addressing a letter to HMRC, informing them of your collected tips and requesting an update to your tax code accordingly.
Who sees my feedback?
Only you and your manager will be able to see the feedback left to you by customers.
Can I post my feedback on Instagram / social media?
Yes! In fact, we have a simple tool for turning positive reviews into beautiful posts or stories to share on social media.
Can I link up EasyTip reviews to Google / Trustpilot / Expedia?
As well as leaving feedback on the EasyTip platform, we also have functionality that allows businesses to direct customers to relevant external review websites such as Google Reviews. Talk to our company representatives to learn how this could be implemented in your business.
Can I find out who’s left me a tip?
We want to make tipping as quick and secure as possible, so we do not ask for any personal information from tipping customers.